FAQ

Creating an account at Sticky Wilds Casino is quick and easy. Click the 'Sign Up' button on the top right corner of our homepage. You'll need to provide basic information including your email address, create a secure password, and verify your phone number. The registration process takes approximately 2 minutes to complete. Remember to use accurate personal details as they'll be verified during the KYC process when you request your first withdrawal. Once registered, you'll immediately gain access to our full game library and be eligible for our welcome bonus package of up to €500 and 200 free spins when you make your first deposit.

Sticky Wilds Casino offers a generous welcome package worth up to €500 plus 200 free spins spread across your first four deposits. Here's how it breaks down: 1st Deposit: 100% match up to €100 + 50 free spins, 2nd Deposit: 50% match up to €100 + 50 free spins, 3rd Deposit: 25% match up to €200 + 50 free spins, 4th Deposit: 100% match up to €100 + 50 free spins. To qualify, each deposit must be at least €20. The bonus funds come with a 30x wagering requirement, while free spin winnings must be wagered 40x before withdrawal. You'll have 7 days to claim each bonus offer and meet the wagering requirements. Remember to opt-in when making your deposits to ensure you receive each portion of the welcome package.

Sticky Wilds Casino supports a wide range of payment methods to accommodate players from various regions. Available options include: Credit/Debit Cards: Visa, MasterCard; E-Wallets: Skrill, Neteller, ecoPayz, Zimpler; Prepaid Cards: PaySafeCard, CASHlib, Flexepin; Bank Transfers: Wire Transfer, Interac (for Canadian players); Cryptocurrencies: Bitcoin (BTC); Regional Options: AstroPay Card. Minimum deposit amounts vary by method but typically start at €10-20. Most deposits are processed instantly, allowing you to play right away. For security reasons, withdrawals are generally processed back to the same method used for depositing, where possible. We support multiple currencies including USD, EUR, CAD, NZD, and Bitcoin to provide maximum convenience for our international player base.

Withdrawal processing times at Sticky Wilds Casino vary depending on your chosen payment method. Here's what to expect: E-Wallets (Skrill, Neteller, ecoPayz): 0-24 hours; Credit/Debit Cards: 3-5 business days; Bank Transfers: 3-7 business days; Cryptocurrencies (Bitcoin): 0-24 hours. Before processing your first withdrawal, you'll need to complete our verification process (KYC). This typically takes 24-48 hours once you've submitted all required documents. All withdrawal requests undergo a pending period of up to 24 hours, during which you can cancel the withdrawal if needed. The minimum withdrawal amount is €20 for most methods, and there are no fees charged by Sticky Wilds for processing withdrawals, though your payment provider might apply their own fees.

Sticky Wilds Casino features an extensive game library with over 2,000 titles from 40+ leading software providers including NetEnt, Pragmatic Play, Microgaming, Evolution Gaming, and Yggdrasil. Our game selection includes: Slots: Classic 3-reel slots, video slots, progressive jackpots, and Megaways titles; Table Games: Multiple variations of blackjack, roulette, baccarat, and poker; Live Dealer: Real-time gaming experiences with professional dealers for roulette, blackjack, baccarat, game shows, and more; Specialty Games: Scratch cards, bingo, keno, and crash games. Popular titles include Money Train 2, Sweet Bonanza, Starburst, and Gonzo's Quest. Our game library is regularly updated with new releases, ensuring fresh content for our players. You can easily filter games by provider, type, or use the search function to find your favorites. Most games are also available on mobile devices without requiring any downloads.

Yes, Sticky Wilds Casino is fully optimized for mobile play. Our platform uses responsive design technology that automatically adapts to your screen size, whether you're using a smartphone or tablet. You can access our mobile casino directly through your device's web browser—no app download required. The mobile version includes all the features of our desktop site, including: Full game library with 1,000+ mobile-compatible titles; Complete account management (deposits, withdrawals, bonus activation); Customer support access; Secure payment processing. Our mobile casino works seamlessly on both iOS and Android devices, with games from providers like NetEnt, Pragmatic Play, and Evolution Gaming specifically designed for touchscreen interfaces. The mobile experience maintains the same high-quality graphics and smooth gameplay as the desktop version, just optimized for on-the-go entertainment.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings from that bonus. At Sticky Wilds Casino, most bonus offers come with a 30x wagering requirement on both the deposit and bonus amount. Here's how it works in practice: If you deposit €50 and receive a 100% match bonus of €50, you'll need to wager 30 × (€50 + €50) = €3,000 before withdrawing bonus-related winnings. Important details to remember: Free spin winnings typically carry a 40x wagering requirement; Different games contribute differently toward meeting requirements: Slots: 100%, Table games: 10-20%, Live casino games: 5-10%; Wagering requirements must be completed within 7 days of bonus activation; Maximum bet allowed while wagering a bonus is €5 per spin/round. You can track your wagering progress in the 'My Account' section of the casino.

The Know Your Customer (KYC) verification process at Sticky Wilds Casino is a security measure required by our licensing authorities to prevent fraud and ensure responsible gambling. You'll need to complete this process before your first withdrawal. Documents you'll need to provide include: Proof of Identity: A valid government-issued photo ID (passport, driver's license, or ID card); Proof of Address: A recent utility bill, bank statement, or official letter (issued within the last 3 months); Proof of Payment Method: A photo of your credit/debit card (with middle digits hidden) or a screenshot of your e-wallet account. To submit your documents, go to the 'Verification' section in your account settings and upload clear, color images of each document. Our team typically reviews submissions within 24-48 hours, and you'll receive an email confirmation once verified. For security purposes, you may need to repeat verification if you add new payment methods or if your documents expire.

Yes, Sticky Wilds Casino operates under a valid gaming license that ensures we adhere to strict regulatory standards. Our operations are regularly audited for fairness, and we implement multiple security measures to protect our players. Key security features include: 128-bit SSL encryption technology to secure all data transmissions; PCI-compliant payment processing to protect financial information; Regular testing of games by independent agencies to verify fairness; Secure servers with advanced firewall protection. We're committed to responsible gambling and offer tools like deposit limits, self-exclusion options, and reality checks. Our privacy policy ensures that your personal information is never shared with unauthorized third parties. All games on our platform use certified Random Number Generators (RNGs) to guarantee fair outcomes that cannot be manipulated. This commitment to security and fairness is why thousands of players trust Sticky Wilds Casino for their online gaming experience.

Sticky Wilds Casino partners with over 40 industry-leading software providers to offer a diverse and high-quality game selection. Our provider list includes: Premium Slot Developers: NetEnt, Microgaming, Pragmatic Play, Play'n GO, Yggdrasil, Red Tiger, and Quickspin; Live Casino Specialists: Evolution Gaming, Vivo Gaming; Innovative Studios: NoLimit City, Hacksaw Gaming, Push Gaming, ELK Studios, and Relax Gaming; Emerging Providers: Spinomenal, Wazdan, Tom Horn, and PG Soft. By working with such a wide range of providers, we ensure our game library features different gaming styles, themes, and mechanics. Each provider brings unique strengths—whether it's NetEnt's iconic slots, Evolution's immersive live dealer experiences, or NoLimit City's high-volatility games with innovative features. Our partnerships with these top-tier developers also mean we can frequently add new game releases to our library, sometimes with exclusive early access for our players. All provider software undergoes rigorous testing to ensure fair play and seamless integration with our platform.

Sticky Wilds Casino is committed to promoting responsible gambling through a comprehensive approach that empowers players to maintain control of their gaming experience. We provide several tools and resources: Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit; Session Time Alerts: Receive notifications about how long you've been playing; Self-Assessment Test: Evaluate your gambling habits through our quick questionnaire; Temporary Time-Out: Take a break from gambling for 24 hours to 6 weeks; Self-Exclusion: Block access to your account for 6 months or longer; Reality Check: Set up reminders that display your playing time and net wins/losses. We also provide information about and links to professional gambling addiction support organizations that offer free counseling and advice. Our customer support team is trained to recognize signs of problem gambling and can guide players toward appropriate resources. Parents and account holders can also implement additional controls to prevent minors from accessing the site. All responsible gambling tools can be accessed through the 'Responsible Gaming' section in your account settings.

Sticky Wilds Casino provides comprehensive customer support to ensure all player questions and concerns are addressed promptly. Our primary support channel is email, available at support@stickywilds.com with typical response times of 1-2 hours. Our support team is available 24/7, 365 days a year, and can assist with: Account-related questions; Deposit and withdrawal assistance; Bonus and promotion clarification; Technical issues and troubleshooting; Responsible gambling support. Before contacting support, we recommend checking our FAQ section, as many common questions are already answered there. For urgent matters, email responses are prioritized based on the nature of the issue, with payment-related queries typically handled first. Our support team is fluent in multiple languages including English, French, German, and Spanish to accommodate our international player base. All support staff undergo extensive training to ensure they can provide knowledgeable, courteous, and efficient assistance for any casino-related inquiry.